Microsoft and Genesys, a global provider of contact center software, recently announced a partnership to enable enterprises to run Genesys' omnichannel customer experience solution, Genesys Engage, on Microsoft Azure. According to the two companies, this combination will provide a secure cloud environment to help companies more easily leverage AI to address customer needs on any channel. Headquartered in Daly City, California, Genesys has more than 5,000 employees in nearly 60 offices worldwide. Every year, the company supports more than 70 billion customer experiences for organizations like Coca-Cola Business Services North America, eBay, Heineken, Lenovo, PayPal, BOSCH, Quicken and more. Transform spoke with Barry O'Sullivan, executive vice president and general manager of Multicloud Solutions for Genesys, to explore how technology is reinventing the customer service experience.

Not that long ago, we didn't think much about biometrics unless we were talking about criminals getting fingerprinted, or people unlocking doors with their eyes in sci-fi movies. Well, it's turning out the sci-fi applications might not be so far from the truth, and biometrics are becoming a big part of our everyday security. Behavioural biometrics are nothing new, but their potential for digital security still hasn't been fully tapped. Put simply, behavioural biometrics are methods of authentication based on behaviour -- what you do, versus your physical characteristics. The earliest form of these was the signature.

Chris Nicholson co-founded Skymind and Deeplearning4j, the most popular deep-learning framework for Java. Quitting Twitter is easy -- I've done it a hundred times. Someone called it "a clown car that drove into a gold mine," and like all clown cars, Twitter makes the passengers get out once in awhile. If I go back, it's because I'm addicted. For an information junkie, that little bubble is hard to resist.

Chris Nicholson co-founded Skymind and Deeplearning4j, the most popular deep-learning framework for Java. Quitting Twitter is easy -- I've done it a hundred times. Someone called it "a clown car that drove into a gold mine," and like all clown cars, Twitter makes the passengers get out once in awhile. If I go back, it's because I'm addicted. For an information junkie, that little bubble is hard to resist.

I've done it a hundred times. Someone called it "a clown car that drove into a gold mine," and like all clown cars, Twitter makes the passengers get out once in awhile. If I go back, it's because I'm addicted. For an information junkie, that little bubble is hard to resist. But Twitter -- and Facebook, for that matter -- is desperately broken in ways that alienate users, spread hate and endanger us as a species.